Return Policy

**RETURN POLICY**

Effective Date: [Insert Date]

We are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the terms outlined below.

**Free Returns**
We offer free returns on all eligible items. You will not be charged any restocking or return shipping fees.

**Eligibility Requirements**
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unused, and in their original condition.
- All original packaging, tags, and documentation must be included.
- Customized or personalized items are not eligible for return unless defective.

**Non-Returnable Items**
- Final sale or clearance items
- Gift cards
- Items damaged due to improper use or wear

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly write your RMA number on the outside of the package.
4. Ship the package to the address provided by our customer service team.

**Refund Process**
- Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

**Exchanges**
We do not offer direct exchanges. If you wish to receive a different item, please initiate a return and place a new order.

**Contact Information**
For return inquiries or assistance, please contact us:

**Company Address:**
Room 1201, 12th Floor, Tower A, SOHO Modern Plaza
No. 9 Dongdaqiao Road, Chaoyang District, Beijing

**Email:**
flounder@chromeheartsjewelry.net

**Phone:**
+86 13900030492

**Important Notes**
- We reserve the right to reject returns that do not meet the above conditions.
- Return shipping address may differ from our company address. Please confirm with our customer service team before shipping.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged packages during transit.

Thank you for shopping with us.